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Usetix Credit
Usetix Credit is a reusable prepaid balance for Usetix services, including PayPal platform fees, event emails and lounge bookings.
Usetix Credit does not hold your ticket revenue and it does not pay PayPal’s own processing fee.
PayPal sends the buyer’s payment directly to your PayPal account. Because that transaction cannot split the Usetix fee to us at checkout, Usetix reserves the fee from your credit before creating the PayPal order.
Stripe ticket payments do not use Usetix Credit. Stripe can route the platform fee during the payment itself.
Before you start
You need:
- A connected PayPal account under Settings → Payments (for PayPal ticket sales only)
- A billing method saved in Usetix
- Enough available Usetix Credit for your next paid service
Your credit currency always matches your Usetix account currency.
Lounge bookings
The default fee is EUR 8 before VAT per confirmed lounge booking for euro accounts (8 in the account currency elsewhere). Your agreed account rate may differ; the admin shows the current fee before confirmation. You can also see your net rate and the exact Credit deduction in Settings → Billing and Settings → Usetix Credit. Platform staff can change the rate, including zero, independently of ticket fees.
Confirmation immediately deducts the full fee including VAT: EUR 9.52 at 19% VAT. Pending and declined requests are free. The fee is final at confirmation; cancellations and no-shows do not refund it. Automatic top-ups use your existing settings. Without enough Credit, manual requests stay pending and instant bookings are unavailable. Charges appear immediately in usage and on the confirmation month’s invoice, already paid. Later price changes do not affect existing charges. Bookings confirmed before Credit billing are never charged retroactively.
See the lounge booking API for integrations.
Add credit manually
- Open Settings → Usetix Credit.
- Click Add next to Available credit.
- Check the billing method shown in the dialog.
- Enter the amount to add and confirm.
Stripe charges the billing method immediately in your account currency. Credit is added after Stripe confirms the charge. If the payment is still processing, Usetix shows the top-up as pending instead of making the balance available early.
Enable Auto top-up
Auto top-up replenishes Credit for paid services when your available balance falls below the configured threshold.
Under Settings → Usetix Credit, choose Enable auto top-up, then set:
- When available credit drops below: the balance threshold that triggers a top-up
- Top up amount: how much credit to add each time
- Maximum monthly auto top-up amount: an optional safety cap
Manual top-ups do not count toward the monthly automatic limit. You can edit or disable Auto top-up at any time.
If an automatic charge fails, Usetix shows the failed top-up, warns the team, and does not treat that money as available credit.
Low-Credit reminders
When Credit falls below 25 in your account currency, the account owner receives one email and managing members get a notification. If your lounge fee including VAT is higher, the warning level covers that fee, rounded up to a whole unit.
Reminders are sent when Auto top-up is off, an automatic charge failed, or the monthly limit has been reached. Working auto top-ups and top-ups still processing stay quiet. Settings and the sidebar show the same warning and guide you to enable Auto top-up, check your payment method or adjust the monthly limit.
The reminder resets once your balance recovers to the warning level. Small top-ups below that level do not cause repeated emails. New Auto top-up forms suggest this warning level as the threshold and recharge amount, with a monthly cap of ten recharges. Existing settings stay as you configured them.
Available, reserved, and spent
The dashboard separates three different amounts:
- Available credit can cover new PayPal checkouts.
- Reserved for pending sales is already assigned to PayPal orders that have started but are not final yet.
- Credit spent is the Usetix fee consumed by completed PayPal sales in the selected period.
When a buyer chooses PayPal, Usetix calculates the exact platform fee, including applicable VAT, and reserves it before contacting PayPal. A confirmed PayPal payment consumes the reservation. A cancelled or expired sale releases it back to available credit.
Each movement is recorded separately in the credit ledger.
When credit is insufficient
Usetix never starts a fee-bearing PayPal order without enough available credit. PayPal is hidden for new purchases until the balance is funded again. Other enabled payment methods continue to work.
Low-Credit reminders follow the rules above. As soon as enough Credit is available, PayPal becomes available again automatically.
Accounts with a special no-fee agreement do not need credit for PayPal sales.
Usage report
The Credit dashboard shows a compact summary. Choose See all for the detailed report:
- Periods: 24 hours, 7 days, 30 days, or 90 days
- Credit spent over time
- Number of fee charges
- Average fee per charge
- PayPal checkout fee breakdown
The report is based on the credit ledger, not an estimate from order totals.
Common questions
Does Usetix receive my PayPal ticket revenue?
No. The buyer pays your connected PayPal account directly. Usetix Credit covers only the Usetix platform fee.
Does this change Usetix pricing?
No. Credit changes when the platform fee is funded, not the fee itself. Your configured Usetix fee and PayPal’s separate processor pricing remain unchanged.
Why is PayPal missing from my checkout?
Check that PayPal is connected and enabled, then open Settings → Usetix Credit. If the available balance is zero or lower than the required fee, add credit or fix the billing method used by Auto top-up.
Do Stripe sales use the balance?
No. Stripe can route the Usetix fee as part of its own checkout, so Stripe ticket sales do not consume Usetix Credit.