Accessibility

Everyone should be able to buy tickets and get into events, including with a screen reader, with only a keyboard or with strong magnification. This page describes how our ticket shops are built for that, what is still missing and how to report a barrier. It contains the information required by section 14 and annex 3 of the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, BFSG), which implements the European Accessibility Act.

What this statement covers

Ticket shops: organizers' shops at name.usetix.io or their own domain, with event pages, seat selection, checkout, customer account, guest lists, gift vouchers and online tickets, including shops an organizer embeds in their own website
Tickets and emails we send on behalf of organizers
This website, usetix.io

The Usetix app for organizers, promoters and entry staff is a tool for businesses and is not covered by the BFSG. We still welcome reports about barriers there.

Who is responsible for what

Each organizer sells tickets in their own name. Usetix provides the shop and builds and runs the technology. We are responsible for the technology and design of the shops; the organizer is responsible for their content: texts, images, videos, seating plans, prices, and the colors and fonts of their shop.

Questions about access at the venue, such as wheelchair spaces, companions or assistance dogs, are answered by the organizer. Their contact details are in the shop's legal notice.

How buying a ticket works

On the event page, choose how many tickets you want in each category. For events with a seating plan, pick your seats on the plan or let “Find the best available seats” suggest some.
While you order, the shop holds your selection for a limited time. A timer shows how long is left, and a minute before it runs out you can ask for more time.
At checkout, enter your name and email address, plus other details depending on the event, and accept the organizer's terms. You don't need a customer account.
Depending on the shop, you pay on Stripe's payment page, for example by card, Apple Pay or Google Pay, or with PayPal. You have 30 minutes for this; if they run out, you can try again with one click.
After payment you receive a confirmation and your tickets by email: as a PDF, for Apple Wallet and as an online ticket in your browser. You can find your purchases again by signing in to the shop with your email address. We send you a link for that; there is no password.
At the entrance, show the QR code. If it can't be scanned, staff can also find your ticket by your name or the ticket code.

Which requirements apply

The benchmark is the BFSG and its regulation (BFSGV). Technically we follow the European standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. Our automated tests already check against WCAG 2.2.

How accessible the ticket shops are

The ticket shops are partially accessible. Much works; some requirements are not met yet. Both are listed here.

What works

Every page is marked up in the shop's language, so screen readers read it correctly, and has its own title, such as “Checkout · shop name”.
After moving to another page, focus goes to the new page's heading, so screen readers say where you have landed.
Form fields have visible labels, required fields are marked, and your browser can fill in name, email address, phone, address and country automatically.
Choosing tickets, choosing seats and filling in the order form also work with only a keyboard. The buttons that change the quantity name their ticket, and every change is announced with the new total.
The pay button always works. If something is missing, your browser moves to that field and the message stays beneath it. If the shop turns an order back, the page starts with a summary of the errors that links to the fields.
Organizers' choice questions are regular selection lists that work with a keyboard and screen readers.
In the seating plan, every seat is its own control whose name states section, row, seat and price class and identifies wheelchair, companion and restricted-view seats. The plan is a single tab stop: the arrow keys take you from seat to seat. Beside the plan, the seat in focus or under the pointer is written out with its price class, and choosing a price class above the plan fades out all other seats. Taken seats are not only shown by color but also crossed out. Your chosen seats are also listed with their category and rate.
“Free seats as a list” shows every free seat as a regular checkbox, grouped by row, as an alternative to the plan. The list and the plan stay in step.
“Find the best available seats” picks seats for you without using the plan. Wheelchair spaces can be booked together with a companion seat.
Notices in the seating plan and errors for gift vouchers, promo codes and payment are announced by screen readers. Notices at the top of the page stay until you close them.
The countdown to the start of sales can be paused. A minute before held seats run out, the shop says so and offers more time: another 10 minutes, up to ten times.
If the time on the payment page runs out or you leave it, “Try again” takes you back to the checkout with the same tickets and, while they are still free, the same seats; your name and email address are already filled in.
Text on the organizer's color automatically turns black or white, the shop derives shades from that color that aim for sufficient contrast with the background, and the focus outline stands out clearly on every color.
In forced colors, such as Windows contrast themes, icons, buttons, switches, seats and the focus outline stay visible; the shop then draws seats in your system's colors.
Zooming is not blocked, and text follows the font size set in your browser.
If you have turned on reduced motion in your system, the shop leaves out animations.
A ticket's color is never the only information; the ticket name is always shown next to it.
There is no captcha and no password. You can buy without a customer account.
Choosing tickets and submitting the order also work without JavaScript. The seating plan, and Stripe's and PayPal's payment pages, need it.
The online ticket is a regular web page and shows the ticket code as text next to the QR code.
Tickets, gift vouchers, invoices and other PDFs are tagged for screen readers and pass the automated checks of the PDF/UA standard: headings, paragraphs, tables, the document's language and title are marked up, decoration is marked as such, and QR codes and links are described.
Organizers can describe their images: the event poster, photos, sponsor logos and banners, and pictures in event descriptions. Screen readers read these descriptions in the shop, the online ticket and the PDF ticket.
Emails about your order also come as plain text, their language is marked up, and all labels have sufficient contrast.
The legal notice, privacy policy and terms that Usetix writes for organizers appear in the shop's language: German, English, French, Spanish or Portuguese.

What is not accessible yet

Time limits: After you submit your order, we hold your tickets for 30 minutes while you pay on Stripe's or PayPal's page. This time cannot be extended there; if it runs out, “Try again” brings you back.
Images: Whether an image is described is up to the organizer. Where they have not described one, gallery photos are only numbered (“Open photo 3”), other images are skipped, and we describe the poster with the event title.
Contrast mode: We test forced colors in an emulation; we have not tested them on Windows devices yet.

We are working through these points and will update this page whenever something changes.

Content that does not come from us

Payment: Stripe's payment page and PayPal's buttons come from these providers, who are responsible for their accessibility.
Organizers' content: Texts, images, videos and documents are added by the organizer, who also decides whether videos have captions.
Apple Wallet and maps come from Apple and Google.

If you get stuck

Write to us at support@usetix.io or contact the organizer. We will help you and, where needed, work with the organizer so you get your tickets.

This website

usetix.io has a skip link to the content, is marked up in each page's language, follows your system's or your chosen light or dark setting and leaves out animations when you prefer reduced motion. The hidden game in the page footer is not accessible; it is a bit of fun on the side and not needed for anything else.

How this statement was prepared

This statement is based on a self-assessment of 8 October 2026: we checked the templates of the shop, checkout, seating plan, tickets and emails against the WCAG requirements. The shop pages also have automated tests with axe-core, in light and dark designs and at phone and desktop widths, as well as tests for page titles, focus, announcements, error messages, forced colors, the seating plan's arrow keys, buying without JavaScript and tagged PDFs. We check every kind of PDF with veraPDF against the machine-checkable requirements of PDF/UA-1. Automated tests find only some of the possible barriers. Tests with people who use assistive technology are still to come.

Report a barrier

Found a barrier that is not listed here, or have an idea? Write to support@usetix.io. If you can, tell us the page and the assistive technology you use.

Market surveillance authority

The authority responsible for enforcing the BFSG is:

Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF AöR) (Joint market surveillance authority of the German states for the accessibility of products and services)
Carl-Miller-Straße 6, 39112 Magdeburg, Germany
Email: kontakt@mlbf-barrierefrei.de
mlbf-barrierefrei.de

You can also report barriers to them directly.

Conciliation procedure

If a barrier stops you from using a ticket shop, or only lets you use it in part, and we cannot find a solution together, you can apply for a free conciliation procedure under section 34 BFSG. You don't need a lawyer for this.

Schlichtungsstelle nach dem Behindertengleichstellungsgesetz (Conciliation body under the German Disability Equality Act)
bei dem Beauftragten der Bundesregierung für die Belange von Menschen mit Behinderungen
Mauerstraße 53, 10117 Berlin, Germany
schlichtungsstelle-bgg.de